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Customer Loyalty Stories - Page 23

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Customer Loyalty stories

Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house
DevOps

Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house

As organisations grapple with the choice between building or buying a loyalty solution, experts highlight eight reasons why deploying ready-made software is often smarter.

By Jack Bolton • 7 min read • Thu, 31st Oct 2024
Forrester reveals 2025 predictions for banking & insurance
Data Analytics

Forrester reveals 2025 predictions for banking & insurance

Forrester's 2025 Predictions report reveals banks and insurers face significant transformations in customer experience and tech investments amid evolving trends.

By Shannon Williams • 3 min read • Wed, 30th Oct 2024
Marigold unveils AI advancements to boost customer loyalty
Data Analytics

Marigold unveils AI advancements to boost customer loyalty

Marigold has unveiled an expanded roadmap for its AI platform, aiming to boost customer engagement and loyalty through innovative, human-centred experiences.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024
Building customer loyalty in a fragmented digital ecosystem
Data Analytics

Building customer loyalty in a fragmented digital ecosystem

In a fragmented digital ecosystem, brands must adopt omnichannel loyalty strategies to foster deeper connections and meet evolving consumer expectations.

By Anurag Vasisth • 4 min read • Tue, 22nd Oct 2024
Databricks partners with AWS to enhance AI on Mosaic platform
Unified Communications

Databricks partners with AWS to enhance AI on Mosaic platform

Databricks has partnered with Amazon Web Services to boost custom AI model development using AWS Trainium chips, enhancing integration on AWS Marketplace.

By Catherine Knowles • 3 min read • Mon, 21st Oct 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Sitecore exceeds USD $500 million annual recurring revenue
Digital Transformation

Sitecore exceeds USD $500 million annual recurring revenue

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Australians see spike in mobile marketing, Attentive revenue up 125%
Customer Experience

Australians see spike in mobile marketing, Attentive revenue up 125%

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive's mobile marketing, leading to a 125% revenue rise.

By Sean Mitchell • 4 min read • Fri, 27th Sep 2024

Stories from Other Regions

Customer Loyalty stories

Australian consumers distrust AI in customer services
Customer Experience

Australian consumers distrust AI in customer services

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Kiwis sceptical of AI in local businesses, reports Qualtrics
Customer Experience

Kiwis sceptical of AI in local businesses, reports Qualtrics

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Eurosystem reports 580% revenue boost with Cubbit deal
Storage

Eurosystem reports 580% revenue boost with Cubbit deal

Eurosystem has chosen Cubbit's geo-distributed cloud storage, boosting storage services revenue by 580% and enhancing data resilience across Italy.

By Catherine Knowles • 3 min read • Mon, 21st Oct 2024
Deliver when it matters most: Retention and revenue this peak season
Customer Experience

Deliver when it matters most: Retention and revenue this peak season

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

By Rob Hango-Zada • 5 min read • Wed, 9th Oct 2024
Shopline introduces a new B2B commerce solution for brands
Software-as-a-Service

Shopline introduces a new B2B commerce solution for brands

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

By Kaleah Salmon • 2 min read • Tue, 8th Oct 2024
Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024
Sendcloud appoints Amelia Scott as new Chief Revenue Officer
Customer Experience

Sendcloud appoints Amelia Scott as new Chief Revenue Officer

Sendcloud appoints Amelia Scott as CRO to drive growth across Europe. With deep B2B SaaS sales experience, Scott aims to enhance sales efficiency and customer satisfaction.

By Imee Dequito • 2 min read • Fri, 27th Sep 2024
How to future-proof your loyalty program with a 'real-time' strategy
Customer Experience

How to future-proof your loyalty program with a 'real-time' strategy

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

By Jonathan Reeve • 4 min read • Thu, 26th Sep 2024