Customer Loyalty Stories - Page 28

Global Stories

Customer Loyalty stories

Unified Communications

Egress experts predict wave of AI weaponisation in cyber threats for 2024

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023

Customer Experience

Optimizely leaders predict AI surge & focus on customer loyalty in 2024

Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023

Firewalls

Barracuda Networks launches global partner success programme

Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.

By Sean Mitchell • 3 min read • Wed, 6th Dec 2023

Customer Experience

The future of omnichannel: Your success blueprint in a digital world

Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.

By Jonathan Reeve • 9 min read • Thu, 16th Nov 2023

Customer Experience

ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences

ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.

By Imee Dequito • 2 min read • Mon, 13th Nov 2023

Data Protection

'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''

Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.

By Imee Dequito • 3 min read • Thu, 9th Nov 2023

Customer Experience

Me&u launches marketing platform in partnership with Eagle Eye

As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.

By Tom Raynel • 3 min read • Wed, 8th Nov 2023

Ransomware

KnowBe4 appoints Cindy Zhou as Chief Marketing Officer

KnowBe4 has named Cindy Zhou as its Chief Marketing Officer, entrusting her with spearheading the firm's global marketing, PR, and sales strategies.

By Imee Dequito • 3 min read • Wed, 8th Nov 2023

Customer Experience

Antavo launches academy to foster customer loyalty & enhance skills

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

By Kaleah Salmon • 3 min read • Fri, 3rd Nov 2023

Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023

Customer Experience

Antavo and Concord partnership to enhance digital customer experiences

Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.

By Kaleah Salmon • 3 min read • Mon, 23rd Oct 2023

Unified Communications

Voice analytics market projected to reach USD 9.33 billion by 2030

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023

Data Analytics

Inbuilding coverage technology reshapes retail customer experience

Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023

Digital Transformation

Boomi unveils GenAI tool, Boomi GPT, simplifying automation

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

By Sean Mitchell • 3 min read • Fri, 6th Oct 2023

Software-as-a-Service

Video: 10 Minute IT Jams - An update from Eagle Eye

Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.

By Tom Raynel • 5 min read • Mon, 25th Sep 2023

DevOps

Manhattan Associates streamlines returns for omnichannel shopping

Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.

By Catherine Knowles • 3 min read • Fri, 8th Sep 2023

Customer Experience

Retailers called on to win over shoppers as cost of living rises

After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.

By Catherine Knowles • 5 min read • Thu, 7th Sep 2023