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Customer Loyalty Stories - Page 4

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Customer Loyalty stories

Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
Firewalls

Upgrade advantage: Future-proofing for partners, MSPs and MSSPs

SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.

By Sarah Choi and Mahpara Banday • 2 min read • Wed, 18th Mar 2026
From complexity to clarity: Why eCommerce needs clean customer data
Data Protection

From complexity to clarity: Why eCommerce needs clean customer data

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

By Greg Brown • 4 min read • Tue, 17th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Zendesk to buy Forethought in agentic AI expansion drive
Unified Communications

Zendesk to buy Forethought in agentic AI expansion drive

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
AI is key to smarter shelves in the UK retail stores
Data Analytics

AI is key to smarter shelves in the UK retail stores

AI‑driven planograms, AR tools and image recognition are reshaping UK store shelves, cutting costly stock gaps and boosting loyalty.

By Marine Bibal • 4 min read • Tue, 10th Mar 2026

Stories from Other Regions

Customer Loyalty stories

Why AI agentic commerce will rewrite retail loyalty
Digital Transformation

Why AI agentic commerce will rewrite retail loyalty

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

By Aaron Crowe • 6 min read • Thu, 19th Mar 2026
Ellis Brigham boosts delivery with Ingrid platform rollout
Digital Transformation

Ellis Brigham boosts delivery with Ingrid platform rollout

Ellis Brigham deploys Ingrid across stores and online to speed fulfilment, broaden delivery choices and sharpen post-purchase tracking.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026
MONEYME unveils 1% cashback card as points lose shine
Crypto

MONEYME unveils 1% cashback card as points lose shine

MONEYME launches 1% cashback credit card as new research shows Australians are turning away from complex points-based rewards schemes.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
Payment outages put Canadian retailers’ sales at risk
Digital Transformation

Payment outages put Canadian retailers’ sales at risk

Payment outages are threatening Canadian retail and hospitality, with disruptions exposing merchants to an estimated USD $7.6 billion a year.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Epsilon links digital retail media to UK in-store sales
Customer Experience

Epsilon links digital retail media to UK in-store sales

Epsilon launches UK tool linking digital retail media to in-store sales, promising a single view of online and offline campaign impact.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026