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Customer service Stories - Page 44

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Customer service stories

NICE & AWS join forces to deliver AI-powered customer service
Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
How can technology help us overcome friction to build a better travel experience?
Biometrics

How can technology help us overcome friction to build a better travel experience?

Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.

By Jim Barlow • 4 min read • Tue, 13th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
N-able wins Gold at Stevie Awards for AI-powered customer support
Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Unified Communications

How to turn the contact centre grind into interesting and rewarding work for your agents in 2025

AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.

By Ian de Sousa and Paul Rilstone • 4 min read • Wed, 7th May 2025
Revolut reports record profits in Australia & globally for 2024
Crypto

Revolut reports record profits in Australia & globally for 2024

Revolut reported record 2024 results with AUD $4.4m net profit in Australia and USD $1.0bn globally, driven by surging customers and revenues.

By Sean Mitchell • 4 min read • Fri, 2nd May 2025
Visa launches AI-assisted shopping with security focus
Digital Transformation

Visa launches AI-assisted shopping with security focus

Visa has launched Intelligent Commerce, partnering with AI leaders to enable secure, AI-assisted shopping and payments tailored to user preferences.

By Jed Nykolle Harme • 4 min read • Thu, 1st May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025

Stories from Other Regions

Customer service stories

Aussie families face internet lags as homes juggle 20 devices
Malware

Aussie families face internet lags as homes juggle 20 devices

Australian households face rising internet lag as device numbers soar beyond 20, causing streaming and gaming issues; specialist provider Occom offers relief.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
Australian telecoms face data security & access challenges
Data Analytics

Australian telecoms face data security & access challenges

Research reveals 46% of Australian telecom professionals struggle with data security despite tech advances, risking customer trust and operational efficiency.

By Sean Mitchell • 4 min read • Tue, 13th May 2025
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
FC Bayern partners with Celonis to boost operations with AI
Human Capital Management

FC Bayern partners with Celonis to boost operations with AI

Celonis becomes exclusive Process Intelligence partner of FC Bayern Munich, aiming to enhance operational efficiency across key club departments.

By Melania Watson • 3 min read • Fri, 9th May 2025
AI adoption grows in Singapore retail as trust concerns persist
Digital Transformation

AI adoption grows in Singapore retail as trust concerns persist

Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.

By Catherine Knowles • 4 min read • Fri, 9th May 2025
Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
Digital Transformation

Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform

Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.

By Mark Gannon • 4 min read • Fri, 9th May 2025
UK marketing leads AI adoption, legal sector hesitant
Human Capital Management

UK marketing leads AI adoption, legal sector hesitant

UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.

By Jed Nykolle Harme • 3 min read • Thu, 8th May 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025