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Customer service Stories - Page 47

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Customer service stories

Why helping women march forward starts with creating workplaces where they can thrive
Printing

Why helping women march forward starts with creating workplaces where they can thrive

Empowering women in the workplace is crucial for business success, with flexible policies at Ricoh fostering a supportive environment that boosts productivity.

By Rachel Zidan • 4 min read • Fri, 7th Mar 2025
It's time to 'March Forward' to a different tune and redefine our critical skillsets
Human Capital Management

It's time to 'March Forward' to a different tune and redefine our critical skillsets

As International Women's Day highlights the slow progress of gender diversity in tech, experts call for a re-evaluation of skillsets to foster innovation and inclusion.

By Leah Rankin • 4 min read • Fri, 7th Mar 2025
From retail to PR and marketing communications: My journey to data management and analytics
Data Analytics

From retail to PR and marketing communications: My journey to data management and analytics

After abandoning retail for PR and marketing, I discovered a passion for data management, leading me to pursue a degree in analytics, which I completed at 40.

By Jenna Elegante • 5 min read • Fri, 7th Mar 2025
VECTEC appoints David Manassa to lead Client Development
Storage

VECTEC appoints David Manassa to lead Client Development

David Manassa has been appointed Client Development Director at VECTEC, marking a strategic move to enhance client experience amid the firm's rapid growth.

By Melvin Hipolito • 3 min read • Tue, 4th Mar 2025
Amazon unveils next-gen Alexa+, powered by generative AI
Biometrics

Amazon unveils next-gen Alexa+, powered by generative AI

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

By Shannon Williams • 3 min read • Fri, 28th Feb 2025
ManageEngine ServiceDesk Plus earns ITIL certification
Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025
Zendesk to acquire Local Measure, boosting AI voice services
Unified Communications

Zendesk to acquire Local Measure, boosting AI voice services

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

By Sean Mitchell • 2 min read • Tue, 25th Feb 2025
Marcura enhances services with AI integration for maritime
Data Analytics

Marcura enhances services with AI integration for maritime

Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Survey shows outdated tech frustrates UK & US consumers
Digital Transformation

Survey shows outdated tech frustrates UK & US consumers

A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.

By Melania Watson • 3 min read • Wed, 19th Feb 2025
CDC secures AUD $17 billion valuation in ownership deal
EduTech

CDC secures AUD $17 billion valuation in ownership deal

A landmark ownership deal has secured CDC's AUD $17 billion valuation, ensuring its sovereign status while enabling significant growth in data centre operations.

By Sean Mitchell • 3 min read • Tue, 18th Feb 2025
Anthropic launches Claude 3.5 Sonnet on AWS Bedrock
Generative AI

Anthropic launches Claude 3.5 Sonnet on AWS Bedrock

Anthropic has launched its Claude 3.5 Sonnet model on Amazon Bedrock in Sydney, assisting Australian organisations in advancing their AI capabilities.

By Sean Mitchell • 3 min read • Fri, 14th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025

Stories from Other Regions

Customer service stories

Samsung introduces premium care service for NZ appliances
Samsung

Samsung introduces premium care service for NZ appliances

Samsung has launched a Premium Care Service in New Zealand for select laundry and fridge products, featuring a 0% interest plan for 60 months.

By Sean Mitchell • 2 min read • Fri, 28th Feb 2025
How empathy and transparency save brands in a crisis
Customer service

How empathy and transparency save brands in a crisis

In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.

By Mark Devlin • 4 min read • Fri, 21st Feb 2025
Bluechip Infotech New Zealand celebrates 30th anniversary
Customer Experience

Bluechip Infotech New Zealand celebrates 30th anniversary

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

By Catherine Knowles • 3 min read • Fri, 21st Feb 2025
Teleperformance launches Cloud Campus for remote security
Data Protection

Teleperformance launches Cloud Campus for remote security

With cyber attacks hitting Australian firms every six minutes, Teleperformance unveils Cloud Campus to bolster data security for remote workforces.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025