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PDQ expands API access & integrations across plans
Software-as-a-Service

PDQ expands API access & integrations across plans

Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Global Stories

Freshservice stories

Keeper launches Freshservice workflow for access approvals
Privileged Access Management

Keeper launches Freshservice workflow for access approvals

IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.

By Raphael Veloso • 3 min read • Last week
How simplifying IT helps teams perform at racing speed
Software-as-a-Service

How simplifying IT helps teams perform at racing speed

As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.

By Musidora Jorgensen • 4 min read • Last month
PDQ adds ticketing integrations & Mac vulnerability tools
Software-as-a-Service

PDQ adds ticketing integrations & Mac vulnerability tools

Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 10th Aug 2026
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 7th Aug 2026
Cloudhouse cuts configuration drift detection time by 99%
Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • Wed, 24th Jun 2026
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Fri, 15th May 2026
PDQ adds software visibility & workflow integrations
IT Automation

PDQ adds software visibility & workflow integrations

IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.

By Catherine Knowles • 3 min read • Fri, 1st May 2026
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
McLaren Racing, Freshworks partner to streamline IT for 2025
Enterprise Resource Planning

McLaren Racing, Freshworks partner to streamline IT for 2025

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

By Jed Nykolle Harme • 3 min read • Sat, 26th Jul 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Freshworks partners with Unisys to expand ITSM solutions
Customer Experience

Freshworks partners with Unisys to expand ITSM solutions

Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025

Stories from Other Regions

Freshservice stories

CGI & Freshworks partner to deliver AI service tools in UK
EduTech

CGI & Freshworks partner to deliver AI service tools in UK

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Freshworks launches standalone platform to boost business teams
Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
The importance of simplifying IT: enterprise capability without the complexity
Digital Transformation

The importance of simplifying IT: enterprise capability without the complexity

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

By Ian Tickle • 5 min read • Fri, 14th Nov 2025