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Chatbots Stories - Page 19

American Stories

Chatbots stories

Deskpro launches private AI help desk for regulated industries
Public Cloud

Deskpro launches private AI help desk for regulated industries

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025

Global Stories

Chatbots stories

Australian shoppers prefer human support over AI in Black Friday sales
Customer Experience

Australian shoppers prefer human support over AI in Black Friday sales

Australian shoppers favour human support over AI for Black Friday, with 55% preferring email communication and only 2% opting for chatbots during sales.

By Melvin Hipolito • 3 min read • Tue, 25th Nov 2025
In finance, intelligence is human before it is artificial
Digital Transformation

In finance, intelligence is human before it is artificial

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

By Zhuang Qiang Bok • 5 min read • Sat, 22nd Nov 2025
SEO Isn't Dead: How GEO and the new dual-engine model will shape brand success in 2026
Marketing Technologies

SEO Isn't Dead: How GEO and the new dual-engine model will shape brand success in 2026

SEO is evolving in 2026 with Generative Engine Optimisation (GEO), merging to boost digital authority and shape brand discovery in an AI-driven world.

By Dan Kalinski • 4 min read • Fri, 21st Nov 2025
Invisible AI failures pose growing threat to enterprise trust
AI Security

Invisible AI failures pose growing threat to enterprise trust

Invisible AI failures, such as hallucinations and accuracy issues, threaten enterprise trust, with 82% of bugs traced to these hidden errors, Testlio finds.

By Catherine Knowles • 3 min read • Thu, 20th Nov 2025
AI deployments grow as banks realise the potential benefits
Fintech

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025
Therappai launches AI video therapy for 24/7 mental health care
Artificial Intelligence

Therappai launches AI video therapy for 24/7 mental health care

Therappai launches AI video therapy platform offering 24/7 access to virtual therapists, supporting CBT, DBT, and mindfulness for mental health care.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025

Stories from Other Regions

Chatbots stories

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025
Black Friday sales hit record AUD $6.8 billion amid online buzz
Customer Experience

Black Friday sales hit record AUD $6.8 billion amid online buzz

Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.

By Melania Watson • 4 min read • Thu, 20th Nov 2025
Three steps to help your financial institution stay ahead of evolving cyber crime
Multi-factor authentication

Three steps to help your financial institution stay ahead of evolving cyber crime

Financial institutions face rising AI-driven cyberattacks and must adopt intelligence-led defence, active vendor management, and balance security with customer experience.

By Rick Van Luvender • 5 min read • Wed, 19th Nov 2025
Adopting “AI” for Digital Transformation requires specificity
Data Analytics

Adopting “AI” for Digital Transformation requires specificity

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.

By Joe Logan • 5 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
OpenAI brings group chat feature to Kiwi ChatGPT users
Unified Communications

OpenAI brings group chat feature to Kiwi ChatGPT users

OpenAI has introduced a group chat feature in ChatGPT for up to 20 users, enabling shared collaboration in New Zealand, Japan, South Korea, and Taiwan.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Australian employers fast-track digital change amid skills gap
Data Analytics

Australian employers fast-track digital change amid skills gap

Eighty-four per cent of Australian employers are advancing digital transformation, yet nearly half doubt their workforce has the skills to deliver these initiatives.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
European firms lag in fully integrated digital maintenance systems
Digital Transformation

European firms lag in fully integrated digital maintenance systems

A study shows 63% of European firms are early in digitalising maintenance, despite 92% recognising the benefits of predictive, connected systems.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025