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Chatbots Stories - Page 20

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UK customers still prefer human agents, but lower prices boost use
Customer Experience

UK customers still prefer human agents, but lower prices boost use

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
Coder unveils Blink, a CLI tool to simplify building AI agents
DevOps

Coder unveils Blink, a CLI tool to simplify building AI agents

Coder launches Blink, an open source CLI tool enabling developers to build, test and deploy AI agents directly from the terminal with ease.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
AI infrastructure spending to hit USD $37.5bn by 2026, says Gartner
Generative AI

AI infrastructure spending to hit USD $37.5bn by 2026, says Gartner

Global spending on AI-optimised infrastructure as a service is set to surge to USD $37.5bn by 2026, driven by demand for inferencing workloads, Gartner forecasts.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Why AI is not just AI: the executive's definitive guide to adoption
Data Analytics

Why AI is not just AI: the executive's definitive guide to adoption

Business leaders rush into AI strategies, but success demands more than hype-it requires infrastructure, data, and expert partnerships for real value.

By Diego Nievas • 5 min read • Tue, 14th Oct 2025
UK & Ireland consumers embrace AI assistants, trust grows with use
Customer Experience

UK & Ireland consumers embrace AI assistants, trust grows with use

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

By Shannon Williams • 4 min read • Thu, 2nd Oct 2025
GenAI drives marketing ROI as 85% of teams expand adoption
Data Analytics

GenAI drives marketing ROI as 85% of teams expand adoption

Over 80% of marketing teams worldwide now use generative AI, with 85% in EMEA reporting strong ROI and expanded adoption planned for 2026.

By Shannon Williams • 3 min read • Wed, 1st Oct 2025
Leaders urge a cyber safe culture as AI & threats evolve
Ransomware

Leaders urge a cyber safe culture as AI & threats evolve

Industry leaders call for a cyber safe culture as AI advances and identity-based attacks rise, urging collaboration and vigilance across all organisations.

By Kaleah Salmon • 5 min read • Tue, 30th Sep 2025
Denodo Platform 9.3 boosts AI data tasks with DeepQuery
Data governance

Denodo Platform 9.3 boosts AI data tasks with DeepQuery

Denodo Platform 9.3 launches with DeepQuery and real-time features to enhance AI data tasks, boosting access to live data and complex analysis securely.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025

Stories from Other Regions

Chatbots stories

AI cybercrime surges as UK loses GBP £100 million to new scams
Physical Security

AI cybercrime surges as UK loses GBP £100 million to new scams

AI-powered cybercrime has surged in the UK, with new scams causing losses of nearly GBP £100 million amid deepfake and phishing attacks.

By Jed Nykolle Harme • 4 min read • Wed, 29th Oct 2025
Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
OneKloudX to bring Cauzzy AI agents to NetSuite ERP users
Data Analytics

OneKloudX to bring Cauzzy AI agents to NetSuite ERP users

OneKloudX partners with Cauzzy AI to integrate AI agents into NetSuite ERP, enhancing automation and decision-making for Australian businesses.

By Jed Nykolle Harme • 3 min read • Sat, 25th Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025
Techugo to deliver 35 e-governance projects worth INR ₹23 crore by 2026
Smart Cities

Techugo to deliver 35 e-governance projects worth INR ₹23 crore by 2026

Techugo plans to complete 35 e-governance projects worth INR ₹23 crore by 2026, boosting India's public sector digital transformation and citizen services.

By Kaleah Salmon • 3 min read • Wed, 1st Oct 2025
Is your job safe from AI
Robotics

Is your job safe from AI

Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.

By Staff Writer • 8 min read • Wed, 24th Sep 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
European consumers weigh AI, privacy & personalisation for BFCM
Customer Experience

European consumers weigh AI, privacy & personalisation for BFCM

European consumers show cautious optimism towards AI easing Black Friday shopping, with 44% positive but 40% concerned over data privacy and personalisation.

By Catherine Knowles • 3 min read • Fri, 19th Sep 2025