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Customer Loyalty Stories - Page 8

American Stories

Customer Loyalty stories

AI & value reshape 2026 guest engagement in hospitality
Data Analytics

AI & value reshape 2026 guest engagement in hospitality

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026

Global Stories

Customer Loyalty stories

eDesk appoints Gareth Cummings as CEO to drive AI push
Software-as-a-Service

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026
Google unveils AI shopping protocol & brand agents
Customer Experience

Google unveils AI shopping protocol & brand agents

Google launches a Universal Commerce Protocol and Business Agent tools as it bets on AI agents to drive the next era of online shopping.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
AI agents to reshape retail, squeeze SaaS & ad spend
Customer Experience

AI agents to reshape retail, squeeze SaaS & ad spend

AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Brands shift to centralised platforms as channels grow
Digital Transformation

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

By Shannon Williams • 4 min read • Sat, 10th Jan 2026
Generational split widens over cards, wallets & checkout
Digital Transformation

Generational split widens over cards, wallets & checkout

Younger shoppers embrace digital wallets and self-checkouts as older customers stick with cards and staff, widening a payments generation gap.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Exactly.com predicts AI & agentic commerce for 2026
Data Protection

Exactly.com predicts AI & agentic commerce for 2026

Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.

By Shannon Williams • 4 min read • Fri, 9th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026

Stories from Other Regions

Customer Loyalty stories

Fateh Rural alliance targets India's rural loyalty gap
Digital Transformation

Fateh Rural alliance targets India's rural loyalty gap

Fateh Rural forms alliance to tap India's rural loyalty gap, targeting distributor schemes in a USD $3.58 billion market by 2025.

By Sofiah Nichole Salivio • 3 min read • Fri, 16th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
Distil.ai links with OpenTable to boost restaurant revenue
Software-as-a-Service

Distil.ai links with OpenTable to boost restaurant revenue

UK startup Distil.ai links its forecasting engine with OpenTable data to help multi-site restaurant groups predict demand and lift revenue.

By Karen Joy Bacudo • 5 min read • Thu, 15th Jan 2026
Revolut launches RevPoints rewards scheme in New Zealand
Gaming

Revolut launches RevPoints rewards scheme in New Zealand

Revolut launches RevPoints in New Zealand, offering uncapped rewards on everyday spending redeemable for travel, airline miles and gift cards.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia
Data Analytics

AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia

AI-powered loyalty schemes promise a USD $2 trillion revenue windfall in Southeast Asia as retailers race to master personalisation.

By Aaron Crowe • 6 min read • Mon, 12th Jan 2026
Loop Returns urges UK retailers to rethink global returns
Customer Experience

Loop Returns urges UK retailers to rethink global returns

Loop Returns warns UK brands that neglected international returns risk eroding margins and loyalty as global eCommerce hits USD $6.3 trillion.

By Kaleah Salmon • 5 min read • Mon, 12th Jan 2026
iGoDirect launches digital Visa rewards in New Zealand
Digital Transformation

iGoDirect launches digital Visa rewards in New Zealand

iGoDirect enters New Zealand with instant web‑to‑wallet Visa rewards, aiming to replace plastic gift cards in corporate loyalty schemes.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026