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Customer Loyalty Stories - Page 6

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Customer Loyalty stories

Google & Klaviyo deepen AI pact for agentic commerce
Customer Relationship Management

Google & Klaviyo deepen AI pact for agentic commerce

Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Retailers face USD $796bn in losses from returns, shrink
Data Analytics

Retailers face USD $796bn in losses from returns, shrink

Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 21st Feb 2026
Firms race to counter fast-evolving AI-driven fraud
Data Analytics

Firms race to counter fast-evolving AI-driven fraud

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Five insurance payment trends shaping Australia and New Zealand
Crypto

Five insurance payment trends shaping Australia and New Zealand

Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.

By Abbigail Granada • 5 min read • Fri, 13th Feb 2026
Wesfarmers, Microsoft deepen AI & cloud retail pact
Data Analytics

Wesfarmers, Microsoft deepen AI & cloud retail pact

Wesfarmers is deepening its AI and cloud pact with Microsoft to roll out Copilot tools, agents and data platforms across its retail brands.

By Sean Mitchell • 3 min read • Fri, 13th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Nebula links partner rewards to ESG outcomes at renewal
Customer Experience

Nebula links partner rewards to ESG outcomes at renewal

Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Exclusive: How email still reigns supreme for small business marketing
Customer Experience

Exclusive: How email still reigns supreme for small business marketing

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

By Melania Watson • 6 min read • Tue, 10th Feb 2026
How Data Quality in Retail Powers Business Outcomes in 2026
Data Protection

How Data Quality in Retail Powers Business Outcomes in 2026

In 2026, retailers win not by owning more data, but by orchestrating trusted, real-time data that powers every decision and experience.

By Edmund Ng • 6 min read • Tue, 10th Feb 2026
Technology and the Shift in Managing 'Personalised Offers'
Data Analytics

Technology and the Shift in Managing 'Personalised Offers'

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

By Jonathan Reeve • 7 min read • Mon, 9th Feb 2026

Stories from Other Regions

Customer Loyalty stories

AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
UK fashion brands swap viral hype for AI & loyalty
Digital Transformation

UK fashion brands swap viral hype for AI & loyalty

UK fashion brands are ditching viral trend-chasing in favour of AI-powered personalisation, loyalty-building and deeper influencer storytelling.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026
Shoppers turn to AI tools in hunt for better retail deals
Digital Transformation

Shoppers turn to AI tools in hunt for better retail deals

Shoppers are turning to AI tools like ChatGPT to hunt for personalised retail deals, valuing quality offers over rock-bottom prices.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
Turning shelfware into software value
Firewalls

Turning shelfware into software value

Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.

By Tim Fulton • 4 min read • Tue, 17th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
CelcomDigi honours artisans in Lunar New Year push
Mobile Device Management

CelcomDigi honours artisans in Lunar New Year push

CelcomDigi's Lunar New Year push spotlights Malaysian artisans, youth ang pow designers and festive mobile offers in one campaign.

By Mark Tarre • 3 min read • Wed, 11th Feb 2026