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Customer Loyalty Stories - Page 7

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Customer Loyalty stories

Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
How address validation transforms Shopify deliveries
Customer Experience

How address validation transforms Shopify deliveries

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

By Edmund Ng • 5 min read • Wed, 4th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Data Analytics

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.

By Sean Mitchell • 4 min read • Wed, 4th Feb 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Analytic Partners named Forrester Wave Leader for 2026
Customer Experience

Analytic Partners named Forrester Wave Leader for 2026

Analytic Partners named a Leader in Forrester's 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Exposing the risks of customer churn using a connected graph
Customer Relationship Management

Exposing the risks of customer churn using a connected graph

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

By Peter Philipp • 5 min read • Wed, 28th Jan 2026
Metro Singapore partners Eagle Eye on loyalty revamp
Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026

Stories from Other Regions

Customer Loyalty stories

Security tops 2026 tech spend for Australian retailers
Data Protection

Security tops 2026 tech spend for Australian retailers

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026
Observability & AI spark Australia's business edge
Data Protection

Observability & AI spark Australia's business edge

Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.

By Christine Low • 5 min read • Tue, 3rd Feb 2026
Toast opens new Bengaluru tech hub to drive growth
Fintech

Toast opens new Bengaluru tech hub to drive growth

Toast has opened a 64,000-square-foot Bengaluru tech hub at RMZ Ecoworld to scale product development, hiring and global innovation.

By Mark Tarre • 3 min read • Mon, 2nd Feb 2026
A CX Measurement Gap That Has Been Circling for Years
Customer Experience

A CX Measurement Gap That Has Been Circling for Years

CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.

By Jeff Blair • 4 min read • Thu, 29th Jan 2026
AI-edited product images erode trust in marketplaces
DevOps

AI-edited product images erode trust in marketplaces

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Expert details the data 'gold' fuelling retail media
Data Protection

Expert details the data 'gold' fuelling retail media

Australian retail media booms as brands race to turn fragmented customer data into 'gold' with unified, first-party identity and AI insight.

By Belinda Lloyd • 6 min read • Thu, 29th Jan 2026
AI trust paradox exposes gaps in literacy & governance
Data Protection

AI trust paradox exposes gaps in literacy & governance

Employees trust AI data more than ever, yet European and UK firms admit literacy gaps and weak governance are undermining safe adoption.

By Shannon Williams • 5 min read • Wed, 28th Jan 2026
Security & value drive Australians' digital shopping
Data Protection

Security & value drive Australians' digital shopping

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Gr4vy & Ecommpay link to streamline global payments
Crypto

Gr4vy & Ecommpay link to streamline global payments

Gr4vy partners with Ecommpay to give merchants single-API access to cards, wallets and 100+ local payment methods across global markets.

By Sofiah Nichole Salivio • 3 min read • Thu, 22nd Jan 2026