ChannelLife US - Industry insider news for technology resellers
United States

Employee Experience (EX) Stories - Page 11

Global Stories

Employee Experience (EX) stories

Contact centres report rising morale but AI doubts grow
Unified Communications

Contact centres report rising morale but AI doubts grow

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026
Regulation delays payroll projects but AI tools beckon
Digital Transformation

Regulation delays payroll projects but AI tools beckon

Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Kore.ai secures new funding to scale agentic AI tools
Software-as-a-Service

Kore.ai secures new funding to scale agentic AI tools

Kore.ai lands fresh backing led by AllianceBernstein to grow its enterprise agentic AI platform and accelerate global expansion plans.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Komodor bolsters leadership for AI driven SRE growth
DevOps

Komodor bolsters leadership for AI driven SRE growth

Komodor hires a new CFO and elevates its people chief to steer global expansion of its AI-driven site reliability engineering platform.

By Mark Tarre • 3 min read • Sat, 24th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
PayFit rolls out contextual HR AI copilot to staff
Data Protection

PayFit rolls out contextual HR AI copilot to staff

PayFit extends its contextual HR AI copilot to 220,000 staff, promising personalised, confidential answers on pay, leave and contracts.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
Logitech maps five key trends for the hybrid office
Unified Communications

Logitech maps five key trends for the hybrid office

Logitech predicts tech-first, flexible offices in 2026 as firms redesign hybrid workspaces for collaboration, personal kit and meeting equity.

By Mark Tarre • 6 min read • Mon, 19th Jan 2026
TeamViewer chief predicts AI's practical turn by 2026
Digital Transformation

TeamViewer chief predicts AI's practical turn by 2026

TeamViewer boss Oliver Steil says 2026 will mark AI's shift from hype to Monday-morning results, human-centric workflows and trusted autonomy.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
Betterworks unveils AI-native NextGen performance platform
Digital Transformation

Betterworks unveils AI-native NextGen performance platform

Betterworks launches its AI-native NextGen platform, adding 400+ features to turn everyday performance data into real-time workforce insight.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
AI 'productivity paradox' as rework erodes time gains
DevOps

AI 'productivity paradox' as rework erodes time gains

Workday warns AI time gains are eroded by rework, with nearly 40% of productivity lost as staff fix errors and generic machine output.

By Mark Tarre • 4 min read • Thu, 15th Jan 2026

Stories from Other Regions

Employee Experience (EX) stories

Toast opens new Bengaluru tech hub to drive growth
Fintech

Toast opens new Bengaluru tech hub to drive growth

Toast has opened a 64,000-square-foot Bengaluru tech hub at RMZ Ecoworld to scale product development, hiring and global innovation.

By Mark Tarre • 3 min read • Mon, 2nd Feb 2026
NETSCOUT boosts observability with Wi-Fi 7, SSL tools
Firewalls

NETSCOUT boosts observability with Wi-Fi 7, SSL tools

NETSCOUT equips nGeniusONE and Edge Sensors with Wi-Fi 7 and deeper SSL/TLS visibility to tackle remote-site blind spots and expiry risks.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
ControlUp buys Unipath to boost agentic AI automation
Human Capital Management

ControlUp buys Unipath to boost agentic AI automation

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
SMEs warned of hidden 'productivity tax' from IT sprawl
Digital Transformation

SMEs warned of hidden 'productivity tax' from IT sprawl

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

By Shannon Williams • 6 min read • Fri, 23rd Jan 2026
Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
Gen Z 'lily padding' forces UK employers to rethink careers
Human Capital Management

Gen Z 'lily padding' forces UK employers to rethink careers

Gen Z 'lily padding' is pushing UK employers to ditch rigid promotion ladders and design flexible, personalised career paths to retain staff.

By Sofiah Nichole Salivio • 6 min read • Wed, 21st Jan 2026
Singapore HR leaders pivot to change & wellbeing focus
Human Capital Management

Singapore HR leaders pivot to change & wellbeing focus

Singapore HR leaders are shifting from compliance to driving change, stakeholder engagement and wellbeing as core priorities.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026
Connecting global workforces through intelligent video
Unified Communications

Connecting global workforces through intelligent video

AI-powered intelligent video is helping global HR teams turn dispersed workforces into more connected, inclusive and engaged communities.

By Richard Griffin • 4 min read • Thu, 15th Jan 2026