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Employee Experience (EX) Stories - Page 14

American Stories

Employee Experience (EX) stories

US firms lose USD $80.6 billion yearly to digital gaps for staff
Digital Signage

US firms lose USD $80.6 billion yearly to digital gaps for staff

US firms lose USD $80.6 billion yearly as frontline workers waste over 370 hours annually due to poor digital tools and communication gaps, research shows.

By Kaleah Salmon • 3 min read • Tue, 18th Nov 2025

Global Stories

Employee Experience (EX) stories

Zendesk integrates AI-powered tools into Microsoft 365
Human Capital Management

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
Europe's productivity puzzle: Is outdated workplace tech to blame?
Digital Transformation

Europe's productivity puzzle: Is outdated workplace tech to blame?

Europe's productivity stalls as many firms rely on outdated tech, with only 28% of UK workers having the tools needed for effective collaboration.

By Paul Birkett • 5 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Culture Amp boosts platform speed & sustainability with Datadog
Data Analytics

Culture Amp boosts platform speed & sustainability with Datadog

Culture Amp enhances its platform speed by nearly 50%, cuts cloud emissions by 50%, and boosts reliability for 25 million users with Datadog deployment.

By Melania Watson • 3 min read • Thu, 20th Nov 2025

Stories from Other Regions

Employee Experience (EX) stories

The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
Overcoming the perceived AI skills gap
Customer Experience

Overcoming the perceived AI skills gap

Nearly half of UK business leaders view themselves as AI experts, yet 22% cite a skills gap as a key hurdle, hindering wider AI adoption in the workplace.

By Ian Tickle • 4 min read • Thu, 27th Nov 2025
Tech for good: AI agents critical to improving NHS services
Digital Transformation

Tech for good: AI agents critical to improving NHS services

AI agents are transforming NHS Trusts by reducing call times and streamlining services, boosting staff efficiency and patient care across UK healthcare.

By Ian Tickle • 4 min read • Fri, 21st Nov 2025
Prophet appoints Bec Geyer as Head of Talent & People
Human Capital Management

Prophet appoints Bec Geyer as Head of Talent & People

Prophet has appointed Bec Geyer as Head of Talent and People to lead recruitment and development amid rapid growth in its decision science and tech teams.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Agentic AI and the rise of augmented human capabilities
Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025
HR Crowd ranked 16th as demand grows for strategic HR tech
Unified Communications

HR Crowd ranked 16th as demand grows for strategic HR tech

HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Freshworks unveils AI features to boost UK enterprise support
Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025
The importance of simplifying IT: enterprise capability without the complexity
Digital Transformation

The importance of simplifying IT: enterprise capability without the complexity

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

By Ian Tickle • 5 min read • Fri, 14th Nov 2025
Workplace tech issues cost Aussie firms time, money & talent
Human Capital Management

Workplace tech issues cost Aussie firms time, money & talent

Australian firms lose 1.3 workdays monthly per employee to tech issues, causing revenue losses and higher staff turnover, says new industry research.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Australian firms value branding but fail to invest with discipline
Customer Experience

Australian firms value branding but fail to invest with discipline

Despite 81% of Australian business leaders valuing branding as vital, only 16% plan to boost investment, revealing a gap between belief and action.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
Singapore HR leaders embrace AI but automation risks remain
Human Capital Management

Singapore HR leaders embrace AI but automation risks remain

Two-thirds of routine HR tasks in Singapore will be automated by 2026, but concerns over AI fairness and compliance linger among leaders.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
Australian CEOs value branding but lack structured investment
Customer Experience

Australian CEOs value branding but lack structured investment

A survey of 164 Australian CEOs finds 81% value branding, yet only 16% plan to boost brand investment, highlighting a gap in structured brand management.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025