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Process automation Stories - Page 28

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Process automation stories

eDesk appoints Gareth Cummings as CEO to drive AI push
Software-as-a-Service

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026
Elyos AI raises USD $13m to scale trade service agents
Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026
Instabase appoints Omkar Pendse to lead AI product push
Unified Communications

Instabase appoints Omkar Pendse to lead AI product push

Instabase appoints Omkar Pendse to spearhead product and technology as it doubles down on AI workflow automation after $100 million raise.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Auditoria boosts UK, EU growth with new data hubs, hire
Software-as-a-Service

Auditoria boosts UK, EU growth with new data hubs, hire

Auditoria opens UK and Ireland data hubs and hires London lead as it chases 400% European growth and rising demand for sovereign AI.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
Moglix unveils Cognilix AI OS, plans USD $5m research
Digital Transformation

Moglix unveils Cognilix AI OS, plans USD $5m research

Moglix launches Cognilix AI OS for B2B commerce and procurement, backed by a USD $5m research push into domain-led, enterprise AI products.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026
ABBYY, Desktop Imaging automate NZ council rebates, invoices
Document Management

ABBYY, Desktop Imaging automate NZ council rebates, invoices

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026
AI sprawl to create waste as firms chase tools, not trust
Digital Transformation

AI sprawl to create waste as firms chase tools, not trust

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
GrowthPal raises USD $2.6m for AI M&A deal sourcing
Software-as-a-Service

GrowthPal raises USD $2.6m for AI M&A deal sourcing

GrowthPal raises USD $2.6m to scale its AI platform for off‑market M&A deal sourcing and global expansion from its Singapore base.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026
TeamViewer predicts emotionally aware enterprise AI
Digital Transformation

TeamViewer predicts emotionally aware enterprise AI

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

By Sofiah Nichole Salivio • 5 min read • Thu, 15th Jan 2026
Salesforce unveils AI-powered Slackbot as work agent
Data Analytics

Salesforce unveils AI-powered Slackbot as work agent

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Hyland wins IDC 2025 award for customer experience
Software-as-a-Service

Hyland wins IDC 2025 award for customer experience

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026

Stories from Other Regions

Process automation stories

Boroondara adopts Datacom Datascape for council revamp
Customer Relationship Management

Boroondara adopts Datacom Datascape for council revamp

Boroondara selects Datacom Datascape to overhaul property, rates and permits systems, aiming for streamlined services and future AI automation.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026
Binder hires Tall to humanise its mortgage CRM brand
Customer Relationship Management

Binder hires Tall to humanise its mortgage CRM brand

Mortgage CRM specialist Binder hires design agency Tall to soften its image, promising a more human, less process-heavy broker experience.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026
UK firms eye agentic AI to cut tax costs in 2026 squeeze
Digital Transformation

UK firms eye agentic AI to cut tax costs in 2026 squeeze

UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.

By Shannon Williams • 5 min read • Wed, 14th Jan 2026
Westmill adopts Beacon AI to streamline logistics ops
Software-as-a-Service

Westmill adopts Beacon AI to streamline logistics ops

Westmill deploys Beacon AI workspace to unify shipment tracking and automate invoice checks, cutting logistics bottlenecks and email back-and-forth.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 14th Jan 2026
Ingram Micro on why Australian MSPs are betting on hyperautomation
Network Infrastructure

Ingram Micro on why Australian MSPs are betting on hyperautomation

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.

By Melania Watson • 6 min read • Wed, 14th Jan 2026