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Customer Loyalty Stories - Page 20

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Customer Loyalty stories

Qualtrics unveils autonomous AI agents for better CX & EX
Customer Experience

Qualtrics unveils autonomous AI agents for better CX & EX

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Reimagining eCommerce marketing
Customer Experience

Reimagining eCommerce marketing

Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.

By Dotdigital • 4 min read • Mon, 17th Mar 2025
Insurers focus on AI & growth amid sluggish progress
Customer Experience

Insurers focus on AI & growth amid sluggish progress

Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Extreme Networks appoints Anisha Vaswani as new CICO
Software-as-a-Service

Extreme Networks appoints Anisha Vaswani as new CICO

Extreme Networks has appointed Anisha Vaswani as its inaugural Chief Information and Customer Officer, aimed at aligning IT strategy with business growth.

By Melvin Hipolito • 2 min read • Thu, 13th Mar 2025
Publicis Sapient joins forces with AWS for AI cloud solutions
Data Protection

Publicis Sapient joins forces with AWS for AI cloud solutions

Publicis Sapient has partnered with AWS to use AI and machine learning to assist businesses in cloud migration and personalised customer experiences.

By Sean Mitchell • 3 min read • Wed, 12th Mar 2025
IWD 2025: The next billion users - Why Women will shape the future of Fintech
Fintech

IWD 2025: The next billion users - Why Women will shape the future of Fintech

As women increasingly shape financial landscapes, fintech firms have a crucial opportunity to design tailored solutions that meet their unique needs and aspirations.

By Ceridwen Choo • 4 min read • Fri, 7th Mar 2025
Ericsson showcasing wireless innovations at MWC 2025
Customer Experience

Ericsson showcasing wireless innovations at MWC 2025

Ericsson Enterprise Wireless is set to unveil cutting-edge advancements in 5G and AI at Mobile World Congress 2025 in Barcelona, showcasing their impact on business efficiency.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025
Instant raises $18 million to expand eCommerce solutions
Customer Experience

Instant raises $18 million to expand eCommerce solutions

Instant, an eCommerce retention marketing platform, has secured $18 million in Series A funding, boosting its valuation to over $100 million.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
TCS & Salesforce team up to boost AI for manufacturers
Customer Relationship Management

TCS & Salesforce team up to boost AI for manufacturers

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

By Sean Mitchell • 3 min read • Fri, 28th Feb 2025
Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025

Stories from Other Regions

Customer Loyalty stories

UK consumers prioritise value over brand loyalty: study
Customer Experience

UK consumers prioritise value over brand loyalty: study

A recent study reveals 57% of UK shoppers now prioritise quality and value over brand loyalty, prompting marketers to rethink engagement strategies.

By Melania Watson • 3 min read • Wed, 26th Mar 2025
Live and Interactive: The tech-driven future of digital storytelling
Customer Experience

Live and Interactive: The tech-driven future of digital storytelling

As storytelling evolves in the digital age, brands must adapt to interactive formats like live blogs to engage audiences and foster deeper connections.

By Naomi Owusu • 5 min read • Fri, 21st Mar 2025
Family firms in Australia embrace tech for growth potential
Customer Experience

Family firms in Australia embrace tech for growth potential

A recent report reveals that over 55% of Australian family businesses are investing in technology, demonstrating resilience and commitment to growth amid economic challenges.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025
Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
New Zealanders spent 24 million hours on hold in 2024
Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Crisis communications in the AI era – Are you ready for the new robots, machines and engines?
Digital Transformation

Crisis communications in the AI era – Are you ready for the new robots, machines and engines?

As AI revolutionises our lives, companies must prepare for its impact on crisis management, addressing risks and harnessing opportunities to protect their reputation.

By Dwayne Alexander • 5 min read • Thu, 6th Mar 2025
New Zealand's Skinny selects customer as AI brand face
Unified Communications

New Zealand's Skinny selects customer as AI brand face

New Zealand's Skinny has chosen Liz Wright, a loyal customer, as the first-ever AI ambassador, marking a bold move in brand representation.

By Sean Mitchell • 3 min read • Mon, 3rd Mar 2025
Bluechip Infotech New Zealand celebrates 30th anniversary
Customer Experience

Bluechip Infotech New Zealand celebrates 30th anniversary

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

By Catherine Knowles • 3 min read • Fri, 21st Feb 2025