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Customer Loyalty Stories - Page 21

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Customer Loyalty stories

AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Eight hospitality tech trends transforming pubs in 2025
Surveillance

Eight hospitality tech trends transforming pubs in 2025

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

By Mitchell Stone • 3 min read • Mon, 13th Jan 2025
Consumers feel exploited by brands' dynamic pricing
Customer Experience

Consumers feel exploited by brands' dynamic pricing

A Gartner survey reveals that 68% of US consumers feel exploited by dynamic pricing, with many preferring brands that offer consistent prices.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Tradebyte predicts challenges & strategies for 2025
Customer Experience

Tradebyte predicts challenges & strategies for 2025

Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.

By Shannon Williams • 3 min read • Tue, 17th Dec 2024
Retail & eCommerce trends in 2025: AI & loyalty focus
Digital Transformation

Retail & eCommerce trends in 2025: AI & loyalty focus

Jamie Cairns of Fluent Commerce anticipates that 2025 will see a surge in AI utilisation and a stronger focus on customer loyalty in retail.

By Melania Watson • 3 min read • Fri, 13th Dec 2024

Stories from Other Regions

Customer Loyalty stories

How AI keeps an eye on rising cases of retail returns fraud
Customer Experience

How AI keeps an eye on rising cases of retail returns fraud

As online shopping rises in Australia, retailers face escalating losses from returns fraud, prompting them to turn to AI for fraud detection solutions.

By Paul Gardner • 4 min read • Tue, 4th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
How to prevent brand erosion by your accounts team
Data Analytics

How to prevent brand erosion by your accounts team

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

By Mark Devlin • 6 min read • Fri, 31st Jan 2025
Amazon & Temu rivalry heats up in Australian eCommerce
Digital Transformation

Amazon & Temu rivalry heats up in Australian eCommerce

The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Gen Z to boost UK January sales with GBP £2.5 billion spend
Customer Experience

Gen Z to boost UK January sales with GBP £2.5 billion spend

Gen Z consumers in the UK are set to spend GBP £2.5 billion during January sales, highlighting the need for brands to focus on personalisation and customer loyalty.

By Kaleah Salmon • 2 min read • Mon, 20th Jan 2025
UK retailers brace for surge in January returns frenzy
Customer Experience

UK retailers brace for surge in January returns frenzy

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

By Kaleah Salmon • 3 min read • Mon, 13th Jan 2025
Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Twilio predicts Australian 2025 customer experience trends
Customer Experience

Twilio predicts Australian 2025 customer experience trends

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

By Sean Mitchell • 3 min read • Mon, 30th Dec 2024
Marqeta predicts hyper-personalisation in fintech by 2025
Fintech

Marqeta predicts hyper-personalisation in fintech by 2025

Marqeta's leaders predict fintech in 2025 will focus on hyper-personalisation, digitalisation, and proactive compliance to meet evolving consumer demands.

By Kaleah Salmon • 4 min read • Mon, 30th Dec 2024
Loyalty, CTV, 'brandformance': Three martech trends in 2025
Customer Experience

Loyalty, CTV, 'brandformance': Three martech trends in 2025

As more and more platforms come online and the market continues to evolve, streaming services will have their 'golden age' with advertisers.

By Maria Giacobbe • 3 min read • Fri, 13th Dec 2024
7 Strategies for Asian SMBs to Unlock International Growth This Holiday Shopping Season
Data Analytics

7 Strategies for Asian SMBs to Unlock International Growth This Holiday Shopping Season

As the holiday shopping season approaches, Asian SMBs are urged to adopt seven strategies to unlock international growth and capture global market demand.

By Belinda Koh • 5 min read • Fri, 13th Dec 2024