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Customer Loyalty Stories - Page 22

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Customer Loyalty stories

Amperity unveils AI-driven Customer Data Cloud platform
Data Analytics

Amperity unveils AI-driven Customer Data Cloud platform

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
How retail businesses can build loyalty this festive season despite financial constraints
Customer Experience

How retail businesses can build loyalty this festive season despite financial constraints

As the festive season approaches, retailers must adapt to financial pressures by leveraging digital loyalty solutions to attract and retain value-seeking customers.

By Anurag Vasisth • 3 min read • Mon, 2nd Dec 2024
AI is revolutionising retail loyalty with real-time data
Customer Experience

AI is revolutionising retail loyalty with real-time data

Retail loyalty programmes are evolving through data science and AI, with Eagle Eye's report suggesting hyperpersonalisation may soon be the norm.

By Melania Watson • 2 min read • Thu, 28th Nov 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Contact centres in 2025: Balancing AI with human empathy
Unified Communications

Contact centres in 2025: Balancing AI with human empathy

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

By Catherine Knowles • 4 min read • Thu, 14th Nov 2024
Restive forecasts 2025 retail trends: convenience reigns
Surveillance

Restive forecasts 2025 retail trends: convenience reigns

Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Miros raises EUR€6 million to enhance visual search tech
Data Analytics

Miros raises EUR€6 million to enhance visual search tech

Miros has raised EUR €6 million in a pre-Series A funding round to enhance its visual AI technology, aiming to revolutionise online shopping.

By Catherine Knowles • 4 min read • Fri, 8th Nov 2024

Stories from Other Regions

Customer Loyalty stories

Australian retail growth modest as sector faces challenges
Customer Experience

Australian retail growth modest as sector faces challenges

Retail turnover in Australia grows by 0.6% to $36.7 billion in October, but challenges persist as consumers prioritise essential over discretionary spending.

By Shannon Williams • 3 min read • Wed, 4th Dec 2024
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Everything5Pounds transforms online with SHOPLINE solution
Digital Transformation

Everything5Pounds transforms online with SHOPLINE solution

SHOPLINE has successfully implemented its enterprise solution for Everything5Pounds, enhancing the UK retailer's digital capabilities and sales potential.

By Catherine Knowles • 2 min read • Tue, 26th Nov 2024
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
LogicMonitor secures USD $800m for AI data centre boost
Software-as-a-Service

LogicMonitor secures USD $800m for AI data centre boost

LogicMonitor secures a USD $800 million investment, boosting its valuation to USD $2.4 billion and enhancing its AI-driven data centre solutions.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Spriggy partners with Fastter for new 5G mobile service
Unified Communications

Spriggy partners with Fastter for new 5G mobile service

Fastter and Spriggy have launched Spriggy Mobile, a 5G service aimed at enhancing children's safety and parental control for Aussie families.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Australians embrace AI chatbots for holiday shopping rush
Customer Experience

Australians embrace AI chatbots for holiday shopping rush

A recent survey shows that Australians are increasingly favouring AI chatbots for holiday shopping, with half of young adults keen to use them this year.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Nebula report links social value to business growth
Customer Experience

Nebula report links social value to business growth

Nebula's latest report reveals that integrating social value into business strategies can significantly boost revenue and enhance brand loyalty.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024